Push Status

The push status is used to display whether push notifications can be sent to the given device, and how they will be displayed. As a rule of thumb, if the user has opted in banners, sounds and/or badges then the device will be push enabled. If they only want to receive notifications direct to the notification tray/notification center then the device will be push quiet enabled. If they have refused or have turned notifications off completely then the device will be push disabled:

Devices in the device log have labels to indicate what push enabled state they are in. If there is no visible state label present then the device is push disabled.

Unknown

This state is iOS only and represents that the app has not requested any form of push notification authorization yet.

📘

Note

From iOS SDK version 8.2.0+, for devices running iOS 12+ the SDK will always request authorization of some kind so this state will be less common. This is due to the addition of provisional authorization in iOS 12.

Push Disabled

This indicates that push notifications cannot be sent to the device.

iOS

If the user has not accepted push notifications, permission has not been requested yet or the user has turned off notifications for the app completely then the device is considered push disabled.

Android

If the user has turned off push notifications for the app, or has disabled all notification channels then the device is considered push disabled.

Push Enabled

This indicates that push messages can be sent to the device and that the user has opted in to a certain level of interruption.

iOS

If the user has enabled alerts, badges, sounds or lock screen in the notification settings for the app then the app is considered fully push enabled. If the notifications are only allowed in the Notification Center, this will be considered Push Quiet Enabled.

Android

If the user has at least one notification channel active in the app that is set to an importance level that will interrupt the user then it is considered fully push enabled.

Push Quiet Enabled

This setting indicates that push notifications can be sent to the device but that the user has opted out of interrupting behaviour. It will appear in a minimal way but will not be presented in a banner and will not make sounds or update badges.

iOS

If the app has only requested provisional permission to use push notifications, or the user has set the notifications to only appear in the notification center (Quiet mode) then this device is considered Push Quiet Enabled.

Android

If the user sets all of the enabled notification channels to a non-interrupting importance level then this device is considered Push Quiet Enabled.