Push Status

Breakdown of the push status values for devices in the log

The push status is used to display whether push notifications can be sent to the given device, and how they will be displayed. As a rule of thumb, if the user has opted in banners, sounds and/or badges then the device will be push enabled. If they only want to receive notifications direct to the notification tray/notification center then the device will be push quiet enabled. If they have refused or have turned notifications off completely then the device will be push disabled:

State

iOS Settings

Android Settings

Push Enabled

Banners, sounds, badges and/or lock screen enabled

At least one notification channel enabled with interrupting importance

Push Quiet Enabled

Notification Center only enabled

All channels set to non-interrupting importance level

Push Disabled

Notifications off or all settings turned off

Notifications off / no channels enabled

Unknown

Push notification authorization has not been requested

N/A

Devices in the device log have labels to indicate what push enabled state they are in. If there is no visible state label present then the device is push disabled.

Unknown

This state is iOS only and represents that the app has not requested any form of push notification authorization yet.

📘

Note

From iOS SDK version 8.2.0+, for devices running iOS 12+ the SDK will always request authorization of some kind so this state will be less common. This is due to the addition of provisional authorization in iOS 12.

Push Disabled

This indicates that push notifications cannot be sent to the device.

978978

No visible push enabled state

iOS

If the user has not accepted push notifications, permission has not been requested yet or the user has turned off notifications for the app completely then the device is considered push disabled.

680680

Notifications turned off in App Settings

686686

Notifications turned off in Notifications Settings

Android

If the user has turned off push notifications for the app, or has disabled all notification channels then the device is considered push disabled.

520520

Notifications turned off for app

524524

All channels disabled for app

Push Enabled

This indicates that push messages can be sent to the device and that the user has opted in to a certain level of interruption.

977977

Push Enabled label

iOS

If the user has enabled alerts, badges, sounds or lock screen in the notification settings for the app then the app is considered fully push enabled. If the notifications are only allowed in the Notification Center, this will be considered Push Quiet Enabled.

682682

Banners, Sounds and Badges enabled in App Settings

682682

Banners, Sounds and Badges enabled in Notification Settings

Android

If the user has at least one notification channel active in the app that is set to an importance level that will interrupt the user then it is considered fully push enabled.

522522

Notifications turned on and at least one channel enabled

518518

Channel enabled with interrupting behaviour setting

522522

Interrupting behaviour set for notification channel

Push Quiet Enabled

This setting indicates that push notifications can be sent to the device but that the user has opted out of interrupting behaviour. It will appear in a minimal way but will not be presented in a banner and will not make sounds or update badges.

920920

iOS

If the app has only requested provisional permission to use push notifications, or the user has set the notifications to only appear in the notification center (Quiet mode) then this device is considered Push Quiet Enabled.

682682

Deliver Quietly in App Settings

680680

Notification Center only enabled in Notification Settings

Android

If the user sets all of the enabled notification channels to a non-interrupting importance level then this device is considered Push Quiet Enabled.

520520

Notifications turned on and at least one channel enabled

520520

Channel enabled with non-interrupting behaviour

528528

Non-interrupting behaviour set for channel


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