iOS Push Notification troubleshooting

Push notification troubleshooting

  • Confirm when you launch you App from Xcode that there is no "Sailthru Mobile authentication failure" warnings in the log output. If you have warnings then this means you have supplied the wrong SDK Key or you have not set up the Bundle Identifier correctly.
  • Ensure that the Bundle ID of your app matches the Bundle ID that is specified in app settings on Sailthru Mobile.
  • Make sure you have an active internet connection
  • Ensure your App ID and therefore provisioning profile is enabled for Push Notifications.
  • If you have another library installed which uses push notifications, this may be conflicting with our automatic capturing of push notification tokens. Follow these steps to manually send the Apple Push token to Sailthru Mobile.